Refund Policy
A legal disclaimer
The explanations and information provided on this page are only general and high-level explanations and information on how to write your own document of a Refund Policy. You should not rely on this article as legal advice or as recommendations regarding what you should actually do, because we cannot know in advance what are the specific refund policies that you wish to establish between your business and your customers. We recommend that you seek legal advice to help you understand and to assist you in the creation of your own Refund Policy.
Refund Policy - the basics
Thank you for your purchase from Feather and Flames Publishing. We are a small, independent publisher and your support means everything to us.
Due to the nature of our products, all sales are considered final. However, we want you to be completely satisfied with your experience. Please review our policy below:
Physical Books, both hardcover and paperback
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All sales on Special Editions, personalized editions, stamped or signed releases are final unless the item arrives damaged or defective
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If your item is damaged or incorrect, please contact us using our form within 7 days of delivery with a photo of the issue and the damaged packaging
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We will gladly issue a replacement or store credit, depending on availability
Digital and eBooks
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Due to the instant access nature of digital products, no refunds will be issued.
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If you experience
What to include in the Refund Policy
Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.